British Marine member, Sunseeker International, has launched a new ‘Priority Service’ for owners in collaboration with another British Marine member, Volvo Penta.
The free aftercare service underlines Sunseeker’s ongoing commitment to its customers by offering exceptional customer service and aftersales support and covers all Volvo Penta engines and accessories, whatever their age.
The new service will offer advanced diagnostics and troubleshooting expertise, rapid response and field service care. Customers and captains will be provided with a telephone number for a dedicated 24/7 assistance hotline, available in four languages. The operator will provide support throughout and keep the customer fully updated on the progress.
The case is recorded in the Volvo Action Service (VAS) system and a preliminary analysis of the issue is completed which immediately triggers the suitable corrective measure required. Customers may then be directed to the nearest Volvo dealer with the relevant expertise to help rectify the issue.
The Volva Penta dealer network is made up of approximately 4,000 authorised marine leisure dealers, offering assistance to customers worldwide.
Jason Stewart, Customer Service Director at Sunskeeker International, commented “As well as providing world-class design and engineering within our award-winning product range, it is critical that we have the best support on hand wherever our customers are in the world. Our new ‘Priority Service’ provided by Volvo Penta provides additional peace of mind for those customers.”
This story is from British Marine.