MDL Marinas launches online visitor berthing booking system

Hythe Marina Village

MDL Marinas is launching a new online booking system, which allows berth holders and visitors to view real-time berth availability and to book vacant berths online.

The new online visitor booking system will be live from April 2022 and enables berth holders and visitors to book and pay for visitor berthing through MDL’s website. Berth holders that let MDL know their berth will be vacant will also be given an incentive if a visitor uses it while they are away.

“We’re delighted to be able to launch this new feature on our website,” says Tim Mayer, sales and marketing director at MDL Marinas. “We’re always listening to customers and working to improve our customer experience. This latest development allows berth holders and visitors to view real-time berth availability and to book vacant berths online. If a berth holder books their boat out, when they’re leaving the MDL network, they’ll also receive an incentive if the berth is used.  

“By being able to book a visitor berth in advance, our customers will have greater peace of mind that there will be a space waiting for them on arrival when they visit our other locations, enhancing their on-water experience,” continues Mayer. “The process of booking a berth at one of our other marinas automatically books them out of their home, creating available space to enable reciprocal berthing.”

Mayer adds: “Hotels have been offering this service for years, and it makes sense that the marina industry follows suit and offers people the convenience of booking a visitor berth via their computer, phone or tablet at a time when it’s convenient for them.”

Access to the new online booking system will be via the MY MDL customer portal on MDL’s website. Customers can make bookings through the ‘Visitor Berth’ section and view the reservations they’ve made in the ‘My Bookings’ area. For those customers that can’t get online, the marina teams will be able to make a booking over the phone.

“Visitor berthing is often difficult to secure, and our new system will enhance berth availability and allow customers to secure a berth with ease,” Mayer concludes.

If you’re not already an MDL account holder, you’ll need to sign up to MDL’s Otium Rewards loyalty programme to use the new online booking service and access the MY MDL customer portal. It’s quick, easy and free to join, and users can start earning loyalty points and enjoying the benefits of Otium membership straight away.

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