Quick Group launches new cover and warranty for lifecycle of products
Marine equipment manufacturer, Quick Group, has launched its moreCare service suite and extended warranty at the Palm Beach International Boat Show.
The manufacturer says its major new moreCare programme will redefine the boating market by standing alongside owners and captains from equipment selection and installation to extended warranty coverage post-launch, and even to equipment trade-in or remanufacturing.
Quick Group’s moreCare suite of services is designed to provide continuous support, from product selection to scheduled maintenance and future upgrades.
Initially launched in the US market, the moreCare suite also includes a comprehensive extended warranty option, which will initially be offered on the MC² Quick Gyro stabiliser. The MC2 Quick Gyro Care agreement offers up to five years and 4,000 hours of additional coverage, including repairs and parts, and can be transferred to new owners when a boat is sold.
The moreCare services are designed to be a helping hand throughout the lifecycle of a product, from initial equipment purchase to scheduled maintenance and ultimately to future upgrades, overseen by certified and qualified technicians and backed up by Quick Group’s network and factory service department.
Quick USA’s regional operations boast in-territory expertise and facilities in Florida following strategic acquisitions over the past couple of years, which the company says enables it to offer clients the peace of mind that moreCare offers.
“The US is a really interesting and significant boating market, and it’s a perfect fit for us to launch the moreCare suite of services and extended warranty programme as there’s a well-structured customer base which understands the importance of solid aftersales, technical support and extended coverage,” says Francesco Suzzi, after sales and service director at Quick Group.
With end-to-end support, Suzzi says Quick Group’s suite of services offers stress-free ownership with original spare parts and service coverage but also delivers further ownership and sustainability benefits.
“We have prime facilities and a highly knowledgeable, experienced team already in place through the Quick USA division, along with a comprehensive service network that we can expand and enhance. This makes it the perfect region to showcase not only our industry-leading equipment but also the full range of services we can offer to owners and captains,” says Marco Santoro, Quick USA managing director.
This includes five key aspects: original spare parts – sourced directly from Quick Group to ensure seamless performance and to safeguard an owner’s investment; field service and support – through Quick Group’s factory service department and global network and service points; a trade-in programme giving owners a simple and cost-effective way to replace or upgrade existing equipment; remanufacturing – which can take the form of refurbishing existing equipment with new parts, or buying a remanufactured model that has been through the same rigorous testing as new units; and the Care service agreements – which serve as the ultimate extended coverage plan to ensure your Quick Group equipment continues to operate with peak performance for total peace of mind.
The Care-agreements extended warranty will be offered first on the MC² Quick Gyro, covering the gyro itself, its electronics, and the MC² Remote Control. “As any owner or captain knows, boats require care and maintenance – you can’t just leave them for a year and expect everything to be fine when you return,” says Suzzi. “That’s especially true when it comes to advanced equipment like a gyro stabilizer. Indeed, the MC² Quick Gyro is one of the most sophisticated products in our extensive portfolio, and the need for on-site service and regular maintenance makes it the perfect product line to debut our suite of services and our Care-agreements extended warranty package.”
The extended coverage is offered in a variety of packages for up to five years and 4,000 hours of gyro usage. Extended coverage includes repairs using original MC² Quick Gyro spare parts, labour for troubleshooting and corrective repairs to all parts of the gyro system, bringing peace of mind for owners and captains and delivering assured performance.
“The moreCare suite of services offers significant benefits to vessel owners,” confirms Suzzi. “It ensures peace of mind, knowing you’re covered in the unlikely event of an issue. Plus, the coverage is transferable, which is a great perk when selling the vessel.
“Of course, the warranty aspect is only part of what the Suite of Services covers – it’s really a lifecycle suite, covering everything from support with installation and commissioning to spare parts supply, field service contracts, trade-ins, refurbishing and remanufacturing.”
